Shipping and Returns
We ship most orders within 2 business days. All orders are sent via USPS.
All orders ship via USPS Flat-Rate boxes. Order may arrive in separate packages.
Insurance is provided through the USPS flat rate program, if you experience loss or damaged parcel visit the USPS website and file a claim. https://www.usps.com/help/claims.htm
Northwest Iowa Brass is not responsible for lost, damaged or stolen parcels after they have shipped.
RETURN & EXCHANGE POLICY
Customer satisfaction is our number one goal. If you experience an issue with your order, please contact us and we will work with you to remedy the problem.