Shipping and Returns
Orders cannot be cancelled once they have shipped. Any orders that are cancelled after they are fulfilled, but before they have shipped will be subject to a 15% restocking fee. Orders not fulfilled can be cancelled with no penalty.
Email firstname.lastname@example.org for any order cancellation inquiries.
We ship most orders within 2 business days. All orders are sent via USPS.
All orders ship via USPS Flat-Rate boxes. Order may arrive in separate packages.
Insurance is provided through the USPS flat rate program, if you experience loss or damaged parcel visit the USPS website and file a claim. https://www.usps.com/help/claims.htm
Northwest Iowa Brass is not responsible for lost, damaged or stolen parcels after they have shipped.
RETURN & EXCHANGE POLICY
Customer satisfaction is our number one goal. If you experience an issue with your order, please contact us and we will work with you to remedy the problem.