Shipping and Returns

SHIPPING POLICY

We ship most orders within 2 business days. All orders are sent via USPS.

All orders ship via USPS Flat-Rate boxes.  Order may arrive in separate packages.

Insurance is provided through the USPS flat rate program, if you experience loss or damaged parcel visit the USPS website and file a claim. https://www.usps.com/help/claims.htm

Northwest Iowa Brass is not responsible for lost, damaged or stolen parcels after they have shipped.

 

​​RETURN & EXCHANGE POLICY​

Customer satisfaction is our number one goal. If you experience an issue with your order, please contact us and we will work with you to remedy the problem.